Privacy Policy
Last updated: 5 October 2026
1. About this policy
This Privacy Policy explains how DC Rental Bali (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit our website, contact us, or book a scooter rental.
2. Information we collect
Depending on your enquiry or booking, we may collect:
- Your name, email address, phone number, and WhatsApp contact details.
- Rental details, including your chosen scooter, rental dates, and agreed price.
- Your accommodation, delivery, and collection locations.
- Identity and driving eligibility details, such as passport or ID information, driving licence details, and International Driving Permit information, where needed for your rental.
- Payment status, transaction references, and booking communications.
You do not need to upload documents through our booking form. Any identity or driving document checks needed for your rental will be explained separately.
Our website and hosting provider may also collect technical information, such as your IP address, browser type, pages visited, and access times, to operate and secure the website.
3. How we use your information
We use your information to:
- Respond to enquiries and arrange your rental.
- Check identity and driving eligibility where required.
- Confirm bookings, payments, delivery, collection, and extensions.
- Send booking confirmations, receipts, and rental updates.
- Provide customer support and handle complaints or disputes.
- Maintain booking and accounting records and meet applicable legal obligations.
We process information as needed to arrange and perform your rental, with your consent where required, and on other grounds permitted by applicable law. If information is necessary to complete a booking, we will explain this when requesting it.
4. Who we share information with
We share relevant information only where needed with:
- Staff and delivery drivers arranging your rental.
- A partner rental provider where you agree to a booking fulfilled by that provider.
- Service providers supporting our website, booking records, communications, and payments.
- Authorities or professional advisers where required by law or necessary to handle a legal claim.
For example, a delivery driver may receive your name, contact number, delivery location, and delivery time. They do not need your full booking record or identity documents for delivery.
Our booking and communication tools may include Google services and WhatsApp. If you choose an external payment service, that provider processes payment information under its own privacy policy. Please do not send full card details through WhatsApp or the booking form.
5. Storage and security
We take reasonable steps to protect personal information and limit access to people who need it for their work. No internet service or electronic storage system can guarantee complete security.
Some service providers may process or store information outside Indonesia. Where this occurs, we will apply the safeguards required by applicable data protection law.
6. How long we keep information
We keep personal information only for as long as needed to manage your rental, maintain required records, resolve disputes, and meet legal obligations. When information is no longer needed, we delete it or remove identifying details, subject to applicable recordkeeping requirements.
7. Your privacy requests
You may contact us to request access to your personal information, correct inaccurate details, request deletion, or ask us to restrict or stop certain uses. Where we rely on your consent, you may withdraw it.
We handle requests within the time limits required by applicable law. We may need to verify your identity before releasing or changing information. Some records may need to be retained where the law requires it. Withdrawing information needed to arrange a rental may affect our ability to complete that booking; we will explain this if it applies.
8. Cookies and external services
Our website may use cookies or similar technologies to support its functions. You can manage cookies through your browser settings, although blocking essential cookies may affect some features.
External links, messaging services, and payment pages have their own privacy policies. Any optional analytics or advertising tools should be identified in our website’s cookie notice, with consent controls where required.
9. Changes to this policy
We may update this policy when our services or information practices change. The current version will be published on our website with an updated date. Where a change requires fresh consent, we will request it separately.
10. Contact us
For privacy questions or requests, contact DC Rental Bali through the WhatsApp or contact details published on our official website: