Terms & Conditions

Scooter Rental in Bali – Denpasar, Canggu, Kuta, Airport, Ubud, Uluwatu

  • Rental days are calculated as 1 flexible day / 24 hours, based on the agreed delivery and return time.
  • Long-term rentals are available and charged per 30 days, except February, which is charged as 29 days.
  • Free delivery and pick-up are available only within selected service areas and confirmed locations.
  • No security deposit required.
  • TLO insurance is included.

Required Documents

  • Passport or ID
  • Visa / stay permit
  • International driver’s license, local SIM, or valid motorcycle license
  • Hotel / villa reservation or stay address
  • WhatsApp contact number

Document & Data Storage Policy

Customer documents are collected only for rental verification, safety, insurance, fraud prevention, and legal purposes.

Required documents may include passport/ID, visa or stay permit, driver’s license/IDP, hotel or villa reservation, stay address, and WhatsApp contact details.

Documents are stored securely and are not shared with third parties except when required for insurance claims, police reports, legal matters, fraud/theft prevention, or rental association verification.

By submitting your documents, you agree that DC Rental Bali may store them for rental verification, dispute resolution, insurance, fraud prevention, and legal purposes.

Fake documents, false identity, refusal to provide required documents, or suspicious rental behavior may result in booking cancellation, rental refusal, or repossession without refund.

Normal Use / Wear and Tear

  • Normal use and normal wear are okay.
  • We do not charge for small marks from regular riding, such as light road chips or minor parking scuffs.
  • Most exterior body parts are replaceable plastic panels, so minor cosmetic damage is usually low-cost to repair.
  • Customers are responsible for crash/drop damage, broken panels, deep scratches, bent parts, missing parts, lost items, fines, or negligence.

Damage

  • The customer is responsible for damage caused by a crash, drop, misuse, negligence, unauthorized rider, or improper parking.
  • Broken panels, deep scratches, bent parts, missing parts, or damage requiring repair/replacement will be charged at Yamaha/dealer pricing.
  • If parts are unavailable, they may need to be ordered and installed by Yamaha/dealer service.
  • If the bike cannot be rented while waiting for repairs or parts, a loss-of-use fee may apply.

Insurance

All bikes include TLO insurance for theft or accident damage where repair costs exceed 70% of the bike’s value, subject to insurer approval.

A deductible applies for approved TLO claims:

XMAX: 5.5 million IDR
NMAX ABS / Turbo: 2 million IDR
LEXI: 2 million IDR

All keys must be provided in the event of theft. If all keys are not provided, the customer may be responsible for the full value of the bike.

Optional Damage Protection

Optional Damage Protection may be available on request for selected bikes and rentals of more than 3 days. This is not mandatory and must be selected before the rental starts.

NMAX: 40,000 IDR per day
XMAX: 75,000 IDR per day

If selected, Damage Protection covers up to USD $100 of customer-caused scooter damage and waives the TLO insurance deductible if the bike is stolen or involved in an accident where repair costs exceed 70% of the bike’s value, subject to insurer approval.

Damage above USD $100 remains the customer’s responsibility unless covered by TLO insurance.

Not Covered by Insurance / Damage Protection

  • Third-party damages
  • Traffic or camera fines
  • Lost key, STNK, helmet, or accessories
  • Tire punctures or tire damage
  • Flood/water damage
  • Reckless driving, racing, alcohol/drug use, or riding without proper license/IDP
  • Damage caused by unauthorized riders, subleasing, or use outside the approved rental area
  • Theft where all keys are not returned

Lost Key or Registration Document / STNK

  • Lost or stolen key: 1 million IDR, plus any additional fees for lost usage days if applicable.
  • Lost STNK: 1.5 million IDR.
  • The original STNK is provided with the bike unless otherwise agreed.

Delivery & Pick-Up Policy

Free delivery and pick-up are available only within selected service areas and only at the confirmed delivery/return location.

Customers must provide an accurate hotel/villa name, full address, Google Maps pin, and WhatsApp contact number.

If the delivery or return location is incorrect, inaccessible, unsafe, or changed after booking, extra fees may apply.

Final delivery and pick-up approval depends on bike availability, driver schedule, distance, traffic, weather, and time.

Return / Pick-Up Location Policy

The return/pick-up location must be confirmed before the rental starts.

Free pick-up is available only in selected service areas and only at the confirmed return location.

If the customer changes the return location after booking, additional pick-up fees may apply depending on distance, traffic, driver availability, time, weather, and schedule.

Remote or long-distance pick-up locations, including but not limited to Ubud, Padang Bai, Amed, Sidemen, Munduk, Lovina, Singaraja, Gilimanuk, or outside our normal service area, are not included in free pick-up unless approved in writing.

If the bike is left at a different location without approval, the customer is responsible for all recovery costs, including driver fee, transport, fuel, towing if needed, and lost rental time.

If the customer is not responding or unavailable at the agreed return time/location, waiting fees, rescheduling fees, or recovery fees may apply.

The bike remains the customer’s responsibility until it is collected and inspected by DC Rental Bali.

Tires & Service

  • The customer is responsible for tire damage caused by racing, reckless driving, tire swapping, or rider-caused issues.
  • If the bike has a mechanical issue not caused by the customer, we will repair it or provide a replacement when available.
  • Leaving the ignition or lights on is not a mechanical issue. If the battery drains because it was left on, a service call fee will apply.
  • Assistance is available 24/7 via WhatsApp. Fees apply for punctures, towing, or rider-caused issues.

Lost Helmet

Lost helmet replacement fee: 300,000 IDR per helmet.

Traffic Tickets & Accidents

  • The customer is responsible for all traffic tickets, parking fines, and camera fines during the rental period.
  • In case of an accident, DC Rental Bali is not responsible for third-party damages. The customer must settle directly with the other party involved.

Refund Policy

  • No refunds after the rental starts.
  • Early returns are not refundable.
  • If there is an issue with the bike, we will try to repair it or provide a replacement when available.

Safety

  • Ride responsibly.
  • Do not drink and drive.
  • Always wear a helmet, even for short trips.

Third-Party Use / Outside Bali

  • The rental is void if the bike is driven by an unauthorized rider, subleased, used for delivery/commercial work without approval, or taken outside the approved rental area.
  • Bikes are for Bali use only unless approved in writing before the rental starts.
  • Travel outside Bali, including Lombok, Gili Islands, or Java/Jawa, is only allowed with prior written approval from DC Rental Bali.
  • Additional fees and original documents may be required for approved outside-Bali trips.
  • Unauthorized outside-Bali travel will void the rental and may result in repossession without refund.

Fuel, Late Returns & Payments

Fuel must be returned at the same level as received. If the scooter is returned with less fuel, the customer agrees to pay the fuel difference or refueling cost.

Late returns may be charged depending on the delay and the next booking schedule. Please contact DC Rental Bali as early as possible if you need to extend.

Card payments may include a 3% processing fee. Wise, Revolut, and cash payment options may be available depending on the booking.

The customer is responsible for traffic fines, parking fines, lost keys, lost helmet, lost documents/STNK, and damage during the rental period unless covered by an agreed protection option.

Optional extra protection may be available for an additional fee and must be agreed before delivery.

Agreement

By submitting your reservation and/or using the scooter, you agree to DC Rental Bali’s terms and conditions.

Anti-Theft Notice

DC Rental Bali cooperates with the Bali Regional Police, the Indonesian Motorbike Rental Association, and the Bali Motorbike Rental Association.

We will take firm action against theft, embezzlement, pawning, subleasing, fake identity use, or any customer linked to rental blacklists, DPO lists, or motorcycle theft syndicates.